Imran Khan – Virtual Assistant & Remote Operations Expert
Helping You Focus on What Matters.
Providing professional Virtual Assistant Services tailored for remote business support. With over 8 years of experience, I help streamline operations, manage VoIP systems, handle billing, coordinate vendors, and maintain accurate records — all from a virtual setting. My goal is to help businesses run smarter with reliable, organized, and efficient support.
A Short Intro.
I’m Imran Khan, The Virtual Assistant, with extensive experience supporting business operations remotely. From Optimizing Business operations to Providing Customer Support, Automating Order processing and management to vendor interaction and management — I specialize in streamlining workflows and delivering consistent results.
My expertise spans across multiple domains including billing systems, customer support, number porting, and cloud phone system engineering. I’m passionate about optimizing processes, implementing automation, and driving efficiency in all aspects of business operations.
At My Current Tenure
Successfully managed diverse roles across billing, customer support, number porting, and cloud phone system operations. Not only delivered measurable results but also streamlined critical business processes and improved customer satisfaction.
Billing & Finance
- Managed billing for 1,000+ clients using QuickBooks and Porta-SIP’s billing system.
- Oversaw recurring billing and reconciliation for 50+ vendors.
- Conducted payment processor analysis and implemented Chase Gateway integration.
- Streamlined partner commission workflows, designing and deploying a custom automation tool.
Customer Support
- Handled 10,000+ support tickets via phone, email, and helpdesk, maintaining 99% customer satisfaction.
- Built and maintained a comprehensive knowledge base with FAQs, manuals, and how-to videos.
- Trained and mentored 12+ new team members in support best practices.
Number Porting
- Processed 5,000+ number porting requests across Canadian, US, Toll-Free, and international carriers.
- Standardized and optimized the entire porting process, reducing errors and turnaround times.
- Developed a DID Management & Analysis tool to simplify and automate porting workflows.
Cloud Phone System Engineering
- Deployed and managed 2,000+ cloud phone systems for clients.
- Expert in Porta-SIP Cloud PBX and 3CX (Certified Engineer).
- Designed complex auto-attendants, call flows, and routing solutions tailored to client needs.
Company-Wide Contributions
Streamlined multiple cross-department processes:
- Number Porting
- Order Management
- 911 Management
- DID Management
Authored and published:
- 50+ procedure manuals
- CPS training guides
- End-customer documentation
- Process analyses and optimization reports
Clients I’ve Worked With
FirstStep Communications
Irvine, CA USA
North Horizon Consulting
Toronto, ON Canada
RingOffice Corp
Toronto, ON Canada
List of Available Services
Offering a comprehensive set of skills and services designed to help companies operate more efficiently, support their customers effectively, and scale with confidence.
Billing & Financial Operations
- Subscription and vendor billing management
- Payment processor setup & gateway integration
- Partner commission reporting & automation
Customer Support Solutions
- Multi-channel customer support (phone, email, ticketing)
- Knowledge base development & training material creation
- Customer satisfaction monitoring & improvement
Number Porting & Telecom Operations
- End-to-end number porting across Canadian, US, Toll-Free & international carriers
- DID management & analysis tools for streamlined operations
- 911 compliance management
Cloud Phone System Support
- Setup and administration of Porta-SIP & 3CX phone systems
- Advanced call flow design (auto-attendants, IVRs, routing)
- Ongoing management and troubleshooting for business phone systems
Process Optimization & Documentation
- Workflow design and process streamlining across departments
- Creation of manuals, SOPs, and training guides
- Internal tool development to automate repetitive tasks
Website Development & Hosting
Through my venture Yushas.com, I provide reliable and scalable website development and hosting solutions for businesses and individuals. My focus is on building professional, responsive, and performance-driven websites that strengthen online presence.
- Custom website design and development
- Fast and secure hosting solutions
- Domain management and setup
- Ongoing maintenance and support
- Optimization for speed, SEO, and mobile responsiveness
Whether it’s an e-commerce store, a corporate site, or a personal brand, I deliver solutions tailored to client goals.
Software Tools & Automation
In addition to my core work, I design and develop custom software tools to enhance efficiency and simplify complex workflows. These tools are built to reduce manual effort, improve accuracy, and save time.
- Billing and commission automation
- Number porting and DID management software
- Knowledgebase and documentation utilities
- Internal productivity tools for workflow optimization
By creating targeted solutions, I ensure that both businesses and teams can focus on what matters most — growth and customer success.
Portfolio Showcase
A collection of client websites and workflow optimization solutions I’ve developed to enhance business processes and operational efficiency.
Client Websites
AniWear Online Store E-commerce
E-commerce platform specializing in anime-themed t-shirts serving customers across Pakistan with a streamlined shopping experience and integrated order management system.
Visit WebsitePink Tea Qahwa Store E-commerce
Specialized e-commerce platform offering authentic Kashmiri tea (qahwa) with a focus on traditional recipes, premium quality, and seamless customer experience.
Visit WebsiteYushas Web Services Web Hosting
Comprehensive web hosting and development services tailored for small businesses, offering reliable and economical solutions with exceptional customer support.
Visit WebsiteWorkflow Optimization Projects
Partner Commissions Processor Automation
Custom tool that automated a previously manual 2-hour reporting process into a single-click operation, significantly improving efficiency and reducing errors.
Try ToolInternational Call Calculator Sales Tool
Interactive tool with backend database of thousands of global destinations, enabling customers to check international calling rates independently, reducing sales team workload.
Try CalculatorConfidential Project
Preview not available due to sensitive information
LNP Tracker System Data Management
Comprehensive DID management system that tracks all Direct Inward Dialing numbers and generates detailed reports for telecommunications operations with full data security.
ConfidentialDID Inventory Analyzer Data Analysis
Advanced analytical tool that processes complete telecommunications inventories to identify discrepancies, optimize resource allocation, and generate comprehensive reports.
Try AnalyzerCustom Order Management
Contact for a personalized demonstration
Order Management System Business System
Custom-built order management solution created for AniWear to efficiently track and process orders, eliminating workflow bottlenecks and improving customer satisfaction.
Request DemoTestimonials
“Imran is one of the most reliable team members I’ve worked with. His attention to detail and proactive communication keep things running smoothly every day.”
Saad Munir
Director Operations, RingOffice Corp.
“He’s our go-to for VoIP provisioning, vendor coordination, and billing. Always organized, always on time.”
Ansar Saleem
Accounts Manager, RingOffice Corp.
“Imran helped us streamline our internal systems and customer support workflows. He’s an essential part of the team.”
Shamim Ahmad Roney
VoIP Engineer, Technical Support, RingOffice Corp.
Why Choose Me?
Clients trust me because I bring a unique blend of technical expertise, customer-first mindset, and process-driven efficiency. My career has been built on solving complex challenges, streamlining operations, and consistently delivering measurable results.
Proven Expertise
- Hands-on experience managing billing, customer support, number porting, and cloud phone systems at scale.
- Certified 3CX Engineer and expert in Porta-SIP, with a track record of supporting thousands of clients.
Process Optimization
- Designed and implemented automation tools that simplified partner commissions and number management.
- Successfully streamlined mission-critical processes such as billing, order management, porting, and 911 compliance.
Customer-Centric Results
- Resolved 10,000+ customer tickets while maintaining a 99% satisfaction rate.
- Built self-service solutions (knowledge bases, FAQs, how-to videos) that empowered customers and reduced support load.
Innovation & Problem-Solving
- Spearheaded the development of custom internal software for porting and DID analysis.
- Implemented payment gateway integrations to improve efficiency and reliability in billing.
Reliability & Commitment
- Trusted with sensitive processes involving over 1,000 clients and 50+ vendors.
- Consistently delivered quality outcomes under pressure, across multiple departments.
🤝 What My Virtual Assistant Services Include
As a Virtual Assistant, I help businesses and professionals save time, cut costs, and stay focused on growth by handling essential operations with precision and reliability.
Administrative & Communication Support
- Managing emails, calls, and calendars
- Drafting professional correspondence
- Coordinating meetings and appointments
Business Operations & Billing
- Subscription and vendor billing management
- Payment processor setup and reconciliation
- Partner commission tracking and reporting
Customer Support Assistance
- Handling support tickets, calls, and chats
- Building knowledge bases & FAQ resources
- Customer satisfaction monitoring
Technical & Cloud System Support
- Setup and administration of 3CX & Porta-SIP phone systems
- Designing call flows, IVRs, and routing
- Troubleshooting cloud communication systems
Web & Digital Services
- Website development and hosting (via Yushas.com)
- Content updates, maintenance, and optimization
- Domain, email, and hosting management
Tools & Process Automation
- Creating custom software tools to simplify workflows
- Automating repetitive tasks for efficiency
- Documentation, SOPs, and training material development
💰 Pricing Plans
I offer flexible Virtual Assistant service packages to fit different business needs — whether you need ongoing support or full-time assistance.
Part-Time Virtual Assistant
- Email & calendar management
- Customer support (tickets, calls, chat)
- Billing & vendor management assistance
- Website updates & maintenance (basic)
- Process documentation & reporting
Full-Time Virtual Assistant
- Everything in Part-Time, plus:
- Advanced billing & subscription management
- Full customer support handling
- Cloud phone system setup & management (3CX & Porta-SIP)
- Website development support (content, updates, hosting)
- Process automation & optimization tools
Custom / On-Demand
- Website development & hosting (via Yushas.com)
- Custom software tools & automation solutions
- Specialized telecom & number porting support
- Documentation, training, & knowledgebase creation