Who Am I?
I’m Imran Khan, a detail-oriented Virtual Assistant with extensive experience supporting business operations remotely. From VoIP phone provisioning and number porting to billing, vendor management, and team training — I specialize in streamlining workflows and delivering consistent results.
My expertise spans across multiple domains including billing systems, customer support, number porting, and cloud phone system engineering. I’m passionate about optimizing processes, implementing automation, and driving efficiency in all aspects of business operations.
🌍 Your Next Remote Operations Specialist
I’m Imran Khan, a detail-oriented Virtual Assistant with over 8 years of remote work experience in operations, technical support, billing, and business administration. Since 2017, I’ve been working with RingOffice Corp., a Canadian VoIP service provider, where I evolved from managing customer support tickets to overseeing billing, number porting, vendor coordination, and staff training — all while working remotely from Pakistan.
I bring a structured, reliable, and tech-savvy approach to every task, with a focus on clarity, efficiency, and measurable results.
🛠️ My Journey
Over the years, I’ve built multi-role expertise across critical business functions
Customer Support
- Resolving over 10,000 tickets with 99% satisfaction
- Building knowledge bases
- Training new recruits
Billing & Finance
- Managing 1,000+ client accounts
- 50+ vendor relationships
- Payment gateway integrations
Number Porting
- Processing 5,000+ porting requests
- Canada, US, Toll-Free & international carriers
Cloud Phone Systems
- Deploying 2,000+ cloud PBX customers
- Advanced 3CX and PortaSwitch expertise
Company-Wide Impact
This journey has shaped me into more than just a support executive — I’m now a remote operations specialist who helps businesses run smoother and smarter.
- Streamlining processes in porting
- Order management optimization
- 911 compliance systems
- Comprehensive documentation
💎 My Work Ethic & Reputation
I’ve built a professional reputation around three core values
Clarity & Communication
Clear, helpful, and empathetic interactions that build trust and understanding with clients and team members.
Reliability
Consistent service delivery that clients can depend on, meeting deadlines and exceeding expectations.
Continuous Improvement
Always refining processes, learning new tools, and adopting better methods to deliver increasing value.
📚 Passion for Learning
I thrive on learning and adapting. Whether it’s mastering new tools, optimizing workflows, or creating internal software solutions, I continually upgrade my skills to stay relevant and effective. My interest in technology and process optimization often leads me to build custom software tools and automation solutions that save time and reduce errors.
🤝 Customer-Centered Mindset
Every task I take on is guided by one principle: make life easier for the customer. From designing intuitive support flows to ensuring billing accuracy, I bring a solution-oriented, empathetic, and detail-driven approach that directly improves customer experience and satisfaction.
🚀 Outside the Inbox
Beyond my professional work, I’m also an entrepreneur
PinkTea.pk
A specialty tea brand bringing Kashmiri Pink Tea to a wider audience.
Aniwear.pk
An online anime-inspired apparel store.
Yushas.com
I also provide website development and hosting services through Yushas.com, where I build fast, secure, and user-friendly websites tailored to business needs.
These ventures reflect my passion for building, designing, and optimizing — whether it’s systems, processes, or businesses.
✅ Why Work With Me?
Remote. Reliable. Ready.
I have over 8 years of proven remote work experience.
Tech-Savvy Professional
Expert in PortaSwitch, QuickBooks, CRMs, and cloud platforms.
Impact-Focused
I prioritize accuracy, efficiency, and results.
Structured & Reliable
I approach work with clarity, ownership, and a process-first mindset.
📩 Let’s Connect
If you’re looking for a Virtual Assistant who brings experience, dedication, and a methodical approach to business operations, I’d love to hear from you.
💼 I help companies streamline operations, improve customer satisfaction, and achieve growth through organized, reliable, and proactive support.
Get In Touch